In order to return merchandise you must contact us using the form on our contact page. We will gladly help you sort out any returns as swifly and easy as possible.
Returns that don’t meet the following criteria cannot be processed or refunded
We will charge 15% on restocking fees for returned items. We also ask that you pay for the shipping to get it back to us.
Items must be in new condition, completely clean of pet hair, stains and odor.
The products must have their original tags and product packaging. (Don’t worry about the shipping box or discount cards.)
All returns must be shipped back to our warehouse within 45 days of purchase.
Note: Costume returns are not accepted after Oct 15th.
Returns that don’t meet the above criteria will be sent back to you at your expense.
Please ensure that items being returned are packaged securely.
Include your packing slip or order number, along with the reason for return.
Obtain and record the shipment tracking number from your carrier
Your credit card will be issued a refund after we verify the item(s) meet the return conditions. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return has landed to be processed and receive a refund.
We are always happy to help you solve any issues you may have. If you have any questions or concerns you may have regarding our return policy please contact us here or using the email address below.
Thanks for your business and for understanding our return policy. We want to make this process as smooth as possible for you.